Customer Service Representative

What would you say about joining a company where the human element is at the heart of the projects? Our Operations team in Montreal is expanding and we are looking for passionate talents to join our adventure! Being part of the MACH team means joining a group of over 450 members. We work daily to put our expertise at the service of real estate and our clients. For 25 years, MACH has been building projects designed to have a structuring, sustainable, and significant impact on cities and neighborhoods; on the lives of residents, users, and visitors. In Canada, MACH ranks among the largest real estate owners. It is notably distinguished by a real estate portfolio of over 45 million square feet, including several landmarks of the Quebec urban landscape: the Sun Life building, the CIBC Tower, the Place Victoria tower, the Quartier des Lumières site, and the Telus Building in Quebec City. JOIN A TEAM OF PROFESSIONALS AND WORK IN A HEALTHY ENVIRONMENT! Role based at the Carrefour de la Place Longueuil – contract between 15 and 20 hours per week (availability during the day, evening, and weekends, on a rotating basis) $18.15/hour Under the responsibility of the team supervisor, the customer service representative is entrusted with the following missions:

• Know the services of the shopping center, its amenities and facilities, its stores and locations, its promotional activities, and its comfort tools
• Provide a customer experience marked by listening, courtesy, and helpfulness by being positive to guide customers and answer their questions
• Maintain positive relationships with the center’s retailers to generate positive interactions
• Know the procedures described in the center’s emergency management manual and understand the role of customer service in these situations
• Process payment for gift card sales and be responsible for the cash balance and sales reconciliation at the end of the shift
• Provide administrative support to the center management team and draft certain documents at their request
• Act as an intermediary between the management team, tenants, and users of the center by sending satisfaction surveys and following up
• Support various marketing activities and promotional events of the shopping center (space reservation, furniture, equipment, managing reception, etc.)
• Keep inventory of office supplies and stationery and place necessary orders
• Any other related tasks

  Qualifications:

• Good oral and written communication skills, in French and English
• English is an asset;
• Excellent computer skills (including Excel, Word, Outlook, and PowerPoint)

  In addition to joining a dynamic environment, here are the benefits of working at MACH:

• Competitive salary;
• Summer hours year-round;
• Medical, dental, and optical insurance;
• RRSP with employer contribution;
• 100% reimbursement of transportation costs;
• 6 sick/personal days per year;
• Reimbursement for a sports subscription according to the current amount;
• Employee Assistance Program (EAP);
• Training and development.

At MACH, we believe that the strength of a company lies in the richness of its differences. We value diversity in all its forms — whether cultural, ethnic, gender, age, sexual orientation, abilities, backgrounds, or perspectives. We are committed to providing an inclusive work environment where everyone can fully contribute to collective success. This commitment is also reflected in our adherence to ESG principles, integrating sustainable, ethical, and responsible practices into all our actions and decisions. We thank all candidates in advance for their interest in this position, but only those selected for an interview will be contacted. In this document, the masculine gender is used without discrimination and solely for the purpose of simplifying the text.